Hands-On Learning, Powering America Forward
Breaking Bad News
 
Insurance Training Scenario

Breaking Bad
News

Practice handling difficult insurance situations with AI-powered virtual characters. Build confidence before real encounters.

Character's Role
Disappointed Policyholder
Your Role
Claims Adjuster
Scenario Location
Executive's Office
Starting At
$75 / Month
1
Build
2
Interact
3
Assess
4
Debrief
5
Improve
About the case

Navigate Claims with Empathy

Zoe Merritt, a 40-year-old policyholder from Lansing, Michigan, meets with a claims adjuster to discuss her insurance claim after severe storm damage to her home. As a single mother, Zoe relies on the insurance to cover extensive repairs and hopes for clarity on her policy’s coverage.

As the claims adjuster, your role is to review Zoe’s policy, explain any coverage limitations, and guide her through the next steps in the claims process. Zoe seeks a clear understanding of her options and a resolution to alleviate her financial burden.

Learning Objectives
  • Showing genuine concern for the policyholder’s feelings regarding their claim denial
  • Clearly explaining the reasons for the denial to prevent misunderstandings
  • While acknowledging policy holder’s frustration, guiding conversation towards a solution
  • Maintaining professionalism, even if the policyholder becomes upset
  • Offering alternative options to help navigate the situation
Scenario preview

Skills Assessed

5 core competencies evaluated
Compassion
Communication
Conflict Resolution
Emotional Intelligence
Problem-Solving
Process

How It Works

01
Review objectives
Understand what you'll practise and how you'll be assessed before you begin.
02
Enter the conversation
Speak naturally with your AI-powered virtual character in real time.
03
AI responds dynamically
Every conversation adapts to what you say — no two runs are alike.
04
Receive your report
Get scored feedback on communication, empathy and professionalism.
05
Practice again
Unlimited attempts — every run is a different conversation.
Fully Customizable

Make it
your own

No coding. No technical knowledge required.

Create fully customizable AI-powered scenarios for soft skills training. You have the power to tailor every detail to your organization's exact needs.

  • Outline the case details
  • Define assessment rubrics
  • Select a character of your choice
  • Define user and character roles
  • Select virtual location suitable to case
Customize your case

*Customization not included in standard package. Please Schedule a Call for custom quote.

Practice Before
It Matters

Build confidence through realistic AI-powered conversations.

Start Training Today Request Enterprise Demo