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Navigating Discount Requests
 
Hospitality Training Scenario

Navigating Discount
Requests

Practice handling difficult hospitality situations with AI-powered virtual characters. Build confidence before real encounters.

Character's Role
Bargaining Guest
Your Role
Sales Manager
Scenario Location
Hotel Lobby
Starting At
$75 / Month
1
Build
2
Interact
3
Assess
4
Debrief
5
Improve
About the case

Negotiate with Confidence

Zachary Quinn, 34, is negotiating pricing with the hotel sales manager after finding better rates at comparable hotels. He expresses his concerns about the value of his booking while highlighting his loyalty to the brand. Friendly but firm, he requests a discounted rate or complimentary services.

As the sales manager, your role is to explain the hotel’s pricing policies while identifying alternatives that could enhance Zachary’s stay and meet his expectations.

Learning Objectives
  • Paying attention to the guest’s request to understand their needs and concerns
  • Acknowledging the guest’s desire for a discount and showing understanding
  • Clearly explaining the hotel’s pricing structure and policies for better comprehension
  • Offering alternatives that fit the guest’s budget while adhering to policies
  • Engaging in respectful discussion to explore flexibility in pricing or services
Scenario preview

Skills Assessed

5 core competencies evaluated
Active Listening
Empathy
Clear Communication
Problem Solving
Negotiation Skills
Process

How It Works

01
Review objectives
Understand what you'll practise and how you'll be assessed before you begin.
02
Enter the conversation
Speak naturally with your AI-powered virtual character in real time.
03
AI responds dynamically
Every conversation adapts to what you say — no two runs are alike.
04
Receive your report
Get scored feedback on communication, empathy and professionalism.
05
Practice again
Unlimited attempts — every run is a different conversation.
Fully Customizable

Make it
your own

No coding. No technical knowledge required.

Create fully customizable AI-powered scenarios for soft skills training. You have the power to tailor every detail to your organization's exact needs.

  • Outline the case details
  • Define assessment rubrics
  • Select a character of your choice
  • Define user and character roles
  • Select virtual location suitable to case
Customize your case

*Customization not included in standard package. Please Schedule a Call for custom quote.

Practice Before
It Matters

Build confidence through realistic AI-powered conversations.

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