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Negotiating Claim Settlement
 
Insurance Training Scenario

Negotiating Claim
Settlement

Practice handling difficult insurance situations with AI-powered virtual characters. Build confidence before real encounters.

Character's Role
Demanding Policy Holder
Your Role
Claim Adjuster
Scenario Location
Insurance Office
Starting At
$75 / Month
1
Build
2
Interact
3
Assess
4
Debrief
5
Improve
About the case

Negotiate Settlements Effectively

Graham West, a 35-year-old independent contractor in Birmingham, is at the insurance office to discuss a settlement claim for damages incurred during his home renovation. He finds the initial offer insufficient to cover the full repair costs.

As the claim adjuster, you need to review Graham’s documentation, assess the extent of the damage, and discuss his concerns about the offer. Your goal is to negotiate a revised settlement that aligns with the actual costs and supports the completion of his renovation project.

Learning Objectives
  • Engaging in discussions to reach a mutually agreeable settlement with the policyholder
  • Resolving disagreements about the claim payout through effective negotiation
  • Clearly conveying the reasons for the settlement offer and any constraints
  • Maintaining composure while addressing the policyholder’s demands and concerns
  • Understanding and acknowledging the policyholder’s perspective and emotional response
Scenario preview

Skills Assessed

5 core competencies evaluated
Negotiation
Conflict Resolution
Communication
Patience
Empathy
Process

How It Works

01
Review objectives
Understand what you'll practise and how you'll be assessed before you begin.
02
Enter the conversation
Speak naturally with your AI-powered virtual character in real time.
03
AI responds dynamically
Every conversation adapts to what you say — no two runs are alike.
04
Receive your report
Get scored feedback on communication, empathy and professionalism.
05
Practice again
Unlimited attempts — every run is a different conversation.
Fully Customizable

Make it
your own

No coding. No technical knowledge required.

Create fully customizable AI-powered scenarios for soft skills training. You have the power to tailor every detail to your organization's exact needs.

  • Outline the case details
  • Define assessment rubrics
  • Select a character of your choice
  • Define user and character roles
  • Select virtual location suitable to case
Customize your case

*Customization not included in standard package. Please Schedule a Call for custom quote.

Practice Before
It Matters

Build confidence through realistic AI-powered conversations.

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