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Renewal Rate Negotiation
 
Insurance Training Scenario

Renewal Rate
Negotiation

Practice handling difficult insurance situations with AI-powered virtual characters. Build confidence before real encounters.

Character's Role
Customer
Your Role
Insurance Company Representative
Scenario Location
Insurance Company Representative Office
Starting At
$75 / Month
1
Build
2
Interact
3
Assess
4
Debrief
5
Improve
About the case

Negotiate with Confidence

Ava Monroe, a 41-year-old graphic designer in Baltimore, is visiting the insurance company to negotiate a 20% increase in her home insurance premium. With recent financial challenges and neighborhood break-ins she is concerned about the security of her home. At the same time Ava seeks to maintain coverage at a lower rate.

As the insurance representative, you need to explore options like discounts, bundling with auto insurance, or increasing the deductible to help Ava afford her renewal while keeping her home protected.

Learning Objectives
  • Adapting to changing circumstances and modifying approaches as needed
  • Conveying information clearly and effectively in various situations
  • Understanding and sharing the feelings of others to build rapport
  • Engaging attentively with speakers to improve understanding and response
  • Asking relevant questions to gather information and clarify details
Scenario preview

Skills Assessed

5 core competencies evaluated
Flexibility
Communication
Empathy
Active Listening
Inquiry
Process

How It Works

01
Review objectives
Understand what you'll practise and how you'll be assessed before you begin.
02
Enter the conversation
Speak naturally with your AI-powered virtual character in real time.
03
AI responds dynamically
Every conversation adapts to what you say — no two runs are alike.
04
Receive your report
Get scored feedback on communication, empathy and professionalism.
05
Practice again
Unlimited attempts — every run is a different conversation.
Fully Customizable

Make it
your own

No coding. No technical knowledge required.

Create fully customizable AI-powered scenarios for soft skills training. You have the power to tailor every detail to your organization's exact needs.

  • Outline the case details
  • Define assessment rubrics
  • Select a character of your choice
  • Define user and character roles
  • Select virtual location suitable to case
Customize your case

*Customization not included in standard package. Please Schedule a Call for custom quote.

Practice Before
It Matters

Build confidence through realistic AI-powered conversations.

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