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Upselling Without Pressure
 
Restaurant Training Scenario

Upselling Without
Pressure

Practice handling difficult restaurant situations with AI-powered virtual characters. Build confidence before real encounters.

Character's Role
Customer
Your Role
Restaurant Employee
Scenario Location
Restaurant Table
Starting At
$75 / Month
1
Build
2
Interact
3
Assess
4
Debrief
5
Improve
About the case

Upsell With Confidence

Owen Bradford, a 30-year-old marketing consultant in Tulsa, is dining at a casual restaurant. When placing his order, the waiter offers suggestions for additional items, such as drinks or appetizers. Owen is friendly and open to hearing these recommendations, asking a few questions to better understand the options before deciding.

As the waiter, your task is to make appealing suggestions, provide detailed information about the items, and assist Owen in enhancing his dining experience based on his preferences.

Learning Objectives
  • Presenting upsell options in a friendly, appealing way to boost sales
  • Convincing the customer of the added value of enhancing their order with an extra item
  • Confidently suggesting menu items that complement their current order
  • Engaging the customer in conversation to make the upsell feel natural
  • Reading the customer’s mood to adjust the upsell approach appropriately
Restaurant employee recommending menu items to a customer

Skills Assessed

5 core competencies evaluated
Salesmanship
Persuasion
Product Knowledge
Customer Engagement
Emotional Intelligence
Process

How It Works

01
Review objectives
Understand what you'll practise and how you'll be assessed before you begin.
02
Enter the conversation
Speak naturally with your AI-powered virtual character in real time.
03
AI responds dynamically
Every conversation adapts to what you say — no two runs are alike.
04
Receive your report
Get scored feedback on communication, empathy and professionalism.
05
Practice again
Unlimited attempts — every run is a different conversation.
Fully Customizable

Make it
your own

No coding. No technical knowledge required.

Create fully customizable AI-powered scenarios for soft skills training. You have the power to tailor every detail to your organization's exact needs.

  • Outline the case details
  • Define assessment rubrics
  • Select a character of your choice
  • Define user and character roles
  • Select virtual location suitable to case
Server suggesting drinks and appetizers based on a customer’s preferences

*Customization not included in standard package. Please Schedule a Call for custom quote.

Practice Before
It Matters

Build confidence through realistic AI-powered conversations.

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