Pediatric Patient De-escalation & Conflict Management Training

About the Course:

This Pediatric Patient De-escalation & Conflict Management microcredential introduces Nursing Assistant and allied health learners to communication techniques for supporting an anxious pediatric patient during healthcare interactions. Learners will develop practical skills in establishing trust, reducing anxiety, communicating clearly, acknowledging emotions, and encouraging cooperation before providing care.

Through immersive VR simulations, learners will practice interacting with Alex, a young patient with an injured wrist who is experiencing mild anxiety before treatment. Learners will practice introducing themselves, explaining their role, using simple and reassuring language, listening actively, validating the patient's emotions, explaining each step before providing care, and asking permission before touching the injured wrist. The course emphasizes empathy, patient involvement, calm communication, avoidance of confrontational behaviors, and compassionate care.

Learning Objectives:

• Explain the importance of effective communication when supporting an anxious pediatric patient. 

• Recognize signs of anxiety and emotional distress during pediatric care. 

• Approach an anxious patient calmly and professionally. 

• Use simple, clear, and reassuring language when communicating with pediatric patients. 

• Ask for permission before touching an injured or sensitive area. 

• Identify communication behaviors that may increase patient anxiety or conflict. 

• Avoid arguing, harsh language, rushing, and dismissive responses during patient interactions. 

• Provide reassurance throughout a treatment procedure. 

• Encourage patient cooperation through positive and respectful communication. 

• Recognize the importance of involving the patient and family in compassionate care. 

To practice calming techniques with adult patients as well, see our verbal de-escalation in patient care training.